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*From Business: The Ultimate Resource
In today's turbulent, often chaotic, environment, commercial success depends on employees using their full talents. Yet in spite of the myriad of available theories and practices, managers often view motivation as something of a mystery.
In part this is because individuals are motivated by different things and in different ways. In addition, these are times when delayering and the flattening of hierarchies can create insecurity and lower staff morale. Moreover, more staff than ever before are working part time or on limited-term contracts, and these employees are often especially hard to motivate.
Definition
Twyla Dell writes of motivation, "The heart of motivation is to give people what they really want most from work. The more you are able to provide what they want, the more you should expect what you really want, namely: productivity, quality, and service." (An Honest Day's Work (1988))
Advantages
A positive motivation philosophy and practice should improve productivity, quality, and service. Motivation helps people:
achieve goals;
gain a positive perspective;
create the power to change;
build self-esteem and capability,
manage their own development and help others with theirs.
Disadvantages
There are no real disadvantages to successfully motivating employees, but there are many barriers to overcome.
Barriers may include unaware or absent managers, inadequate buildings, outdated equipment, and entrenched attitudes, for example:
"We don't get paid extra to work harder."
"We've always done it this way."
"Our bosses don't have a clue what we do."
"It doesn't say that in my job description."
"I'm going to do as little as possible without getting fired."
Such views will take persuasion, perseverance, and the proof of experience to break down.
-출처: http://humanresources.about.com/library/weekly/uc021503a.htm-
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